As a patient of UCSF Benioff Children’s Physicians, we submit a claim to your health insurance provider, including Medicare and Medi-Cal, and any secondary insurance before we bill you. If you owe a balance that was not covered by your insurance, or if you are a self-pay patient, you will receive a statement by mail. Professional services are those from the physicians who provided you care during your outpatient visit (e.g. primary care physician), hospital stay (e.g. specialist, hospitalist, etc.) or the emergency room at UCSF Benioff Children’s Hospital Oakland.
If you have health insurance, our billing office will first bill your insurance carrier. If your insurance plan does not cover a service or procedure or does not cover the entire cost, you will be responsible for the non-covered fees. If you do not have health insurance or if you are seeking care that is not covered by your insurance plan, you are considered a self-pay patient. All self-pay patients are eligible for a discount.
If you have questions about your bill or would like to update your insurance coverage please contact a patient service representative at the number below that corresponds to the clinic where service was provided.
For the clinics listed below, call 1-800-342-7447
Maternal-Fetal Medicine (Oakland and Walnut Creek)
OBGYN (Berkeley and Walnut Creek)
For Eric Wells MD, call 1-844-399-8227
For Berkeley Pediatrics, call 1-510-848-4732
For Tri-Valley Pediatrics, call 1-925-460-8444
For Pediatric Ophthalmology in San Ramon, call the number on your statement.
For billing from UCSF Benioff Children’s Hospital Oakland, call the number on your statement.